![]() Provide one call resolution-do not transfer the caller Respond to customer requests such as order checks, debit cards, initiate refunds, stop payments, increase limits on debit cards, suppress fraud detection Organizes the day to work the number of hours per day as determined by management Modify core information up date Online to insure the integrity of bank data Participates on corporate projects as assignedÄirect callers on the proper navigation of the Online Banking application and servicesÄelivers World Class service by earning 95% or better on QA scores Process no less than 9 customer inquiries per staffed hour utilizing bank resources They are not an exhaustive list of all responsibilities, duties, and skills required by all incumbents. The statements on this job description are intended to describe the general nature of level of work being performed by incumbents. Agents are assigned productivity and service quality goals Be able to adapt easily to a changing work environment. Maintain confidentiality of bank records and documents. Agents solicit sales of new or additional services. They are also responsible for identifying suspicious activity and failed processes. In addition the Online CSR will answer questions relating any other bank related inquiry or requests. This involves trouble shooting errors, educating users on the services available. ![]() ![]() Job Summary: An Online CSR is responsible for guiding Online users through the Online Banking application. IBC's focus is to be customer centric and strive to provide excellent customer experience. We are currently seeking to fill positions across all business segments. We are a company that values leadership, community engagement and relationship building that leads to a culture of excellence. IBC bank hires talented, creative and dedicated individuals to help our business succeed. The Bank's "We Do More" philosophy reflects it's dedication to the growth and success of it's employees, customers and communities. IBC Bank successes are the result of an aggressive and innovative attitude.
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